We at Reynolds Family Law respect the privacy and information provided to us. As family lawyers we understand that the information we collect from you may be sensitive and highly confidential.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.rflaw.com.au (the “Site”).

Reynolds Family Law manage your personal information as governed by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs) established under the Act.

WHAT IS “PERSONAL INFORMATION”?

Personal information refers to any information or any opinion, (whether the opinion is true or not) that identifies an individual or from which an individual’s identity is apparent or can be reasonable ascertained.

WHAT PERSONAL INFORMATION IS COLLECTED?

The nature of the information that is collected by Reynolds Family Law depends on the nature of our dealings with you and how you use the website.

The information that we may collect includes:

• Your contact and identification details;
• Personal information provided when you commence a business relationship with us;
• Inform you or others of any developments in the law;
• Provide our services in a professional, efficient and cost-effective manner; and
• Inform other parties with whom we have dealings or who are involved in your case.

We require the above information to ensure that we can provide the best service experience to you from our website.  If we are not provided with this information, it may impede our ability to act for you.

We collect and hold personal information for the purposes of:

• Communicating with you to provide information and to provide you with the best service experience possible;
• Providing services to you, or others as instructed by you to carry out our business functions.

Any additional personal information collected by our office that is not included in this policy will be identified when we collect the information, or as soon as practicable afterwards.

UPDATING YOUR INFORMATION

We ask for you to contact Reynolds Family Law when your contact details and situation changes and provide our office with your updated contact information.  This will ensure that we are able to effectively conduct our business with you.

WEBSITE

Personal information such as your name and email address is only collected via our website with consent.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.  Generally, information collected through the use of such cookies is anonymous.

MARKETING

By using our website, you consent to the receipt of direct marketing material.  We will only use your personal information for this purpose if we have collected such information directly from you.

Our direct marketing will allow you to request not to receive further communication of this nature.

DISCLOSURE OF PERSONAL INFORMATION

We do not make personal information available to direct marketing companies, credit reporting agencies, clients or overseas recipients at any time unless required to so by law, or with your knowledge and consent.

Reynolds Family Law will only disclose personal information to third parties as required by law, and in keeping with our professional obligations as lawyers.

Our staff are made aware of the APPs through regular training and are bound to upholding the APPs and this Privacy Policy as a condition of their employment.

As required by law, records are retained for a minimum of seven (7) years from closure of the case, at which time they are destroyed.  This is with the exception regarding matters relating to Reynolds Family Law Mediation and FDRC services which are destroyed 21 days following the mediation date.

HOW WE STORE YOUR PERSONAL INFORMATION

Your personal information is stored in Reynolds Family Law’s electronic databases and cloud server, we also retain a hard copy of your file and personal information. 

Reynolds Family Law takes all reasonable precautions and steps to safeguard your personal information.   

DATA RETENTION

When you make an enquiry through our Site, we will maintain your information for our records.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at tina.reynolds@rflaw.com.au or 0408 709 669.

You can find out more about the Australian Privacy Policy Guidelines at the Office of Australian Information Commissioner. 

For more about the Credit Reporting Code of Conduct please visit the Office of Australian Information Commissioner.